top of page

FREQUENTLY ASKED QUESTIONS

ARE THERE AGE RESTRCITIONS?

6 years old is the youngest we can cater for on both canoes and SUPs. All under 10's must be accompanied by 2 adults.

WHAT IS THE CANCELLATION PLOICY?

We run a no questions asked 3 days prior cancellation policy. We have found this gives our customers the opportunity to obtain a detailed and accurate weather forecast for the day. WE DO NOT CANCEL FOR BAD WEATHER, only dangerous weather / river levels!

ARE DOGS ALLOWED?

WHICH PAYMENT METHODS DO YOU ACCEPT?

Well behaved dogs may accompany you in the canoes and on our transport for river trips. Dogs are not permitted on the Paddle Boards due to previous damages.

We accept cash and all major credit / debit cards

WHAT SHOULD WE WEAR?

Please come dressed and prepared for the weather conditions of the day. This may means warm layers and waterproofs but hopefully sun hats and sun cream! SUP's - quick drying active clothing and a wind proof layer. Spare clothes for after your session is advisable. Wetsuits are only provided for group instructor lead sessions. 

WHERE IS THE MEETING POINT?

We are based at the Hereford Rowing Club however we are not part of the Rowing Club. There is a Canoe Hire meeting point in the field next the club. Please park in the overflow carpark and walk over.

WHERE CAN WE PARK?

We have secure parking in the Hereford Rowing Clubs overflow carpark. Parking MUST be paid for at the canoe hire meeting point or directly to the Rowing Club. All Parking payments go to the Hfd Rowing Club.

FAQ: FAQ
bottom of page